Terms & conditions
Woof & Meow Pet Spa
07926870503 | Woofandmeowgroomers@gmail.com
Booking Fees
A £20 booking fee over the phone/ 50% online is required to secure all bookings and is deducted from the final groom price.
Booking Fees are non-refundable where cancellations are made with less than 48 hours' notice.
Payment
Payment is due on collection of the pet and must be made in full before release.
Accepted payment methods include cash and card.
Late Payment
Where payment is not received within fifteen minutes of the appointment ending, a discretionary administration fee will be
applied. Outstanding balances will result in refusal of future bookings.
Cancellation
A minimum of 48 hours' notice is required to cancel an appointment.
Cancellations made with less than 48 hours' notice will result in loss of booking fee.
Rescheduling
Requests to reschedule must be made with at least 48 hours' notice.
Rescheduling requests made with less than 48 hours' notice will be treated as a cancellation and charged accordingly.
Missed Appointments (No-Shows)
Failure to attend an appointment without notice will result in forfeiture of your booking fee.
Repeated no-shows will result in refusal of future bookings.
Matting
Coat condition is assessed at the start of the groom.
Severely matted coats may require clipping short to maintain the welfare of the dog.
An additional matting fee of between £10 and £30 will apply, depending on severity.
Severely matted dogs may be refused on welfare grounds, with a recommendation to seek veterinary advice.
Fleas
All pets must arrive free from fleas.
If fleas are identified during the groom, the groom may be stopped and an additional cleaning fee will be applied.
The cleaning fee is £20.
Health of Your Pet
Pets must be fit and well to be groomed.
We reserve the right to refuse or stop a groom where health concerns are identified.
Behaviour
If a pet displays aggressive or distressed behaviour that poses a risk, the groom may be stopped.
Charges may still apply for time and handling already carried out.
An additional handling fee of £20 may apply where extra time or care is required.
Future bookings may be refused on welfare and safety grounds.
Trainee & Apprentice Groomers
From time to time, trainee, apprentice or student groomers may assist with or carry out grooming services under
appropriate supervision.
All trainees work under supervision and guidance appropriate to their level of training and experience. Every effort is
made to ensure your pet's safety, comfort and welfare at all times.
By booking an appointment, you acknowledge and accept that your pet may be groomed or handled by a trainee as part
of their professional development.
Late Collection
Pets must be collected at the agreed time.
Late collection will incur a charge of £5 per 15 minutes.
Repeated late collection may result in refusal of future bookings.
Late Drop-Off
Clients must arrive at the scheduled appointment time. If you are running late, please contact the salon as soon as
possible. We will do our best to accommodate late arrivals, but this cannot be guaranteed.
Appointments delayed by more than 15 minutes may be cancelled. The full appointment fee or cancellation fee may
apply.
Early Drop-Off
Early drop-off is by prior arrangement only.
Where agreed, early drop-off may be permitted up to 30 minutes before the appointment.
Unarranged early drop-offs may be refused.
A care fee of £5 may apply for early drop-off.
Complaints & Feedback
Any complaints must be submitted in writing via email within 48 hours of the appointment, including supporting details or
photographs where relevant.
Complaints made via social media or third-party platforms will not be accepted.
All complaints will be reviewed professionally and fairly. Where appropriate, a re-groom, a partial refund, or a credit may
be offered at our discretion.
Agreement
By booking an appointment, you confirm that you have read, understood, and agree to these Terms and Conditions.